*We DO NOT accept Insurance at this time and are considered an out-of-network mental health provider.

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For Your Information

FAQ

Here are a few questions that come up frequently, if you do not see your question here feel free to call or e-mail us.
Office: 972-546-2874 - Email: info@authenticbalancecounseling.com

Question

Q: Is counseling confidential?

A: Yes. Anything said during a counseling session is confidential. However, there are exceptions to this confidentiality in accordance with Texas State Board of Examiners for Professional Counselors.

Question

Q. What should I expect during my initial visit?

A. You should arrive approximately 10-15 minutes prior to your appointment to fill out paperwork. As alternative to this you may download the "New Client Forms," found under the FORMS tab on our website. Opting to fill out the forms prior to your appointment can promote a familiarity with our office and it's policies and save time. I also encourage clients to put together a list of any questions they may have to be addressed during our first session together.

Question

Q. What happens at our first session?

A. At the beginning of our first session, I will briefly go over the new client forms and answer any questions you may have. I will then invite you to share your story and the reason(s) you have chosen to attend counseling. At the end of the session, I will summarize what you have elected to share and assist you in identifying some therapeutic goals.

Our first session is also an opportunity for us to get acquainted with one another. It is also an opportunity to determine if we will work well together. I take a collaborative approach to counseling and want us both to actively participate in the counseling process. After our first session you can determine if you are comfortable enough to schedule our next session. If it turns out that you have not reached that level of comfort after one meeting I am open to meeting with you again or I am happy to refer you to another licensed colleague.

Question

Q. What happens at future sessions?

A. After our first session, we will both have a better understanding of your needs and goals, allowing us to have more solution focused sessions geared towards addressing your most pressing issues. At the end of each session, I will reiterate some of the developed coping strategies, and in some cases provide you with homework to be completed before our next meeting.

Question

Q. How often will I need to see you?

A. Together, we can determine the appropriate number of sessions for you. However, it is my recommendation that initially we begin with weekly sessions. As the counseling progress continues, we can again assess whether an increase or decrease is more appropriate.

Question

Q. Do you accept insurance?

A. As of September 1, 2017, we will NO longer be accepting insurance. We will continue to participate in certain employee assistance programs (EAP). For more information, please call the office.

**Please note there are valuable benefits for not using insurance. For instance, your privacy is safe and your personal information stays with me alone with the exceptions required by HIPAA law. You have the maximum control of your records and privacy as well as freedom of choice in selecting who provides the services that you receive without any restriction.

As of September 1, 2017, I will be considered an out-of-network provider. Please note many insurance companies do reimburse for out-of-network mental health services or more specifically marriage counseling, but you will have to verify what your particular plan covers. You will be provided with a receipt for services.

Additional Payment Options: Health Savings Accounts and Flexible Spending Accounts

If you have a Health Savings Account (HSA), Flexible Spending Arrangement (FSA), Medical Savings Account (MSA), or Health Reimbursement Arrangement (HRA) you may be able to pay for therapy, consultation, and psychological assessment services from such accounts. Utilizing one of these options can in many cases make your services tax-deductible, again you will need to verify this information. Your receipt for services may be submitted for many HSA, FSA, MSA, HRA plans for reimbursement through your out-of-network benefits. Please be sure to call your health insurance carrier to verify your benefits for Out-of-Network and Outpatient Mental Health coverage.

Question

Q. How long is a session?

A. Sessions are typically 45-60 minutes long.

Question

Q: What forms of payment do you accept?

A: I accept cash and most major credit cards (Visa, MasterCard, and Discover). I DO NOT ACCEPT CHECKS. Payments is due at the time of service.